Conversation statuses are a way for you to visually show where a conversation is being resolved. You can use sub statuses to customize any of the default status...

You can create custom sub statuses that let you add more specific details to your standard conversation statuses. For example, instead of only snoozing the conv...

Snoozing a conversation allows you to specify when the conversation will return to an Open status. You can customize the options a user will see when they selec...

When you select a conversation, the right panel in the Kustomer interface will change to a Conversation Details view. Here, you can quickly view more informatio...